Drexler in a WSJ magazine article that is absolutely required reading. [WSJ]http://www.afingo.com/blogs/uncategorized/%E2%80%9Cthe-customer-can-tell-you-a-lot-they-can-give-you-feedback-on-fit-and-specs-on-operational-issues-even-but-they-can%E2%80%99t-tell-you-what%E2%80%99s-coming-down-the-road/
Drexler in a WSJ magazine article that is absolutely required reading. [WSJ]http://www.afingo.com/blogs/uncategorized/%E2%80%9Cthe-customer-can-tell-you-a-lot-they-can-give-you-feedback-on-fit-and-specs-on-operational-issues-even-but-they-can%E2%80%99t-tell-you-what%E2%80%99s-coming-down-the-road/
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